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Requests, Complaints, and Claims (PQR)
Regulatory Framework
Requests, Complaints, and Claims (PQR) will be handled in accordance with applicable legal provisions.
To view the regulations related to the Organic Law on Consumer Protection, you can view it here:
[See the Organic Law on Consumer Protection]
[See the Organic Law on Consumer Protection]
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Contact us to submit requests, complaints, and/or claims
We will respond to your inquiries within a period of no more than 5 days, in accordance with our procedures.
Our Hours of Operation: Monday through Friday from 8:00 a.m. - 6:00 p.m.